Patient and Family Centered Care

We are currently looking for people to serve as Patient and Family Centered Care Advisors.


Patient and Family Centered Care is a partnership with patients and families to ensure that the highest quality care is provided.


In this partnership, patients, family members, & community members help us improve the health care experience by shaping policies, programs, facility design, and daily interactions.


View our Patient and Family Center Care Brochure



Who can be an advisor?
A patient, family member or community member who would like to volunteer his/her time.


What are the qualities of an advisor?

  • Recognizes that each patient and family is unique
  • Willingness to work with others
  • Supportive of an environment that fosters open, honest communication
  • Listens well
  • Collaborates on solutions
  • Displays a desire to improve the patient experience
  • Willingness to share experiences in a productive way


How do advisors partner?
Advisors can:

  • Serve on the Patient Family Advisory Council
  • Serve on short-term workgroups with a specific task such as redesign of signage
  • Assist with development and/or review of education materials
  • Share  healthcare experiences with others


What is a Patient Family Advisory Council?
Patient Family Advisory Council (PFAC) is comprised of patients, family members, community members, and hospital staff. Members serve a two year term and participate in monthly meetings to accomplish the following goals:

  • Provide supportive channels of communication between patients, families and hospital staff
  • Provide input and feedback on delivery of services for patients and their families
  • Review issues referred to the Patient Family Advisory Council and provide recommendations
  • Provide input and participate in education of hospital staff
  • Educate families in health care issues
  • Provide input regarding program development
  • Assist in planning for new facilities and services


What is the process for becoming an advisor?

  • Complete application available at here or by contacting Kathy Pompei at 724-223-3428 or Sandra Hlipala at 724-223-3889
  • Participate in an interview
  • Complete the orientation program, if selected